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Customer Services

If you have any queries regarding one of our products or an order that you have placed please use the form below to raise a support request. Email operators are always on standby to assist (9am-5pm weekdays).

Live Order Tracking

You can track your orders using our live tracking system. Go to your account »

Dedicated Orderline: 020 8207 7000 (9.30am - 5pm Monday to Friday)

We kindly request that Order Tracking is done via our online service (top right hand side of this page).
** NB: Telephone operators do not hold tracking information - email operators will reply same day (please allow a little time for us to contact Royal Mail or Courier for information)**

If you do not have an account password or are having trouble logging-in, please email us via the Support Form at the bottom of this page. Email operators are always on standby to assist (9am-5pm weekdays).

STOCK EXPLAINED: IN STOCK or SPECIAL ORDER?

If an item is marked as IN STOCK, then it is exactly that - In Stock and ready to ship.

If an item is marked as SPECIAL ORDER then this means please allow approx 3 extra days. Please rest assured that the item is available with our supplier and will be ordered-in that day.

If you choose NEXT DAY on a Special Order item, it will still get there the next day, as the supplier will send it to you directly.

If an item is Out of Stock, it will say so clearly. We can take a backorder via phone, and it'll dispatch as soon as stock arrives again.

Delivery Information

We dispatch stock lines on the same day if ordered by 2pm. Please see T&C for further details.

- We use 2nd Class Royal Mail (3-5 working days in most cases) or standard courier for larger items.
- You can upgrade to First Class (£2.95) for a faster delivery service (1-3 working days in most cases).
- Next Day (next working day) deliveries (£7.95, or £12.00 for Globes) must be ordered by 12pm.
- Courier deliveries are made on weekdays. Saturday deliveries can be arranged with an extra surcharge.

Delivery surcharges may apply to "Island & Highland" deliveries if the item is too large for Royal Mail.
We will always contact you in advance for confirmation.

Engraved items are posted once complete and are not always subject to same-day dispatch/next day delivery.

Oversized International Shipments

Some larger *international* shipments (like World Globes or Tents for example) may attract slightly higher shipping fees. If you are purchasing from abroad please email us in advance for a shipping quote.

allpoints Customer Loyalty Scheme

You will earn allpoints on all orders you make with us, which can be redeemed at any time on future orders. For further information please click the allpoints tab at the top of the page.

Out of Stock (or only 1 unit left)?

If you see an item that you want, but it's out of stock (or there's only one unit left), please call us to order via phone. Your order will be automatically dispatched to you the moment we get replenishment stocks (we get deliveries daily).